Consumer Issues
Consumer Issues — social responsibility analysis using stakeholder theory framework. Covers standards, metrics, and best practices for ESG reporting.
Consumer Issues
Consumer issues encompass the responsibilities organisations have toward their customers and consumers, including product safety, fair marketing, data protection, access to essential services, and sustainable consumption.
ISO 26000 identifies consumer issues as a core subject of social responsibility.
| Topic | Description |
|---|---|
| Consumer Health & Safety | Product safety, recalls, and consumer protection |
| Fair Marketing | Responsible marketing and advertising |
| Consumer Education | Educating consumers on sustainable choices |
| Consumer Service & Dispute Resolution | Customer service and complaint mechanisms |
| Access to Essential Services | Ensuring access to essential products |
| Sustainable Consumption | Promoting sustainable consumer behaviour |
Further Reading
- ISO 26000 — Consumer issues guidance
- UN Guidelines for Consumer Protection — International consumer protection framework
Related Topics
Related Academic Researchvia OpenAlex
Loading research papers...
Topics in this section
Access to Essential Services
Access to Essential Services: Consumer Issues subtopic covering social responsibility, stakeholder impacts, and ISO 2600...
Age Diversity
Age Diversity — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Anti-Corruption
Anti-Corruption — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Anti-Corruption
Anti-Corruption: Fair Operating Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26000 al...
Benefits & Compensation
Benefits & Compensation — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Founda...
Career Development
Career Development — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Child Labor Prevention
Child Labor Prevention — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundat...
Child Labor Prevention
Child Labor Prevention - ESG Hub comprehensive reference
Circular Supply Chains
Understanding circular economy principles and building circular supply chains for sustainable business.
Civil & Political Rights
Civil & Political Rights: Human Rights subtopic covering social responsibility, stakeholder impacts, and ISO 26000 align...
Community Health
Community Health: Community Involvement subtopic covering social responsibility, stakeholder impacts, and ISO 26000 alig...
Community Investment
Community Investment — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundatio...
Community Involvement
Community Involvement: Community Involvement subtopic covering social responsibility, stakeholder impacts, and ISO 26000...
Community Involvement & Development
Community Involvement & Development — social responsibility analysis using stakeholder theory framework. Covers standard...
Consumer Complaints & Grievances
Consumer Complaints & Grievances — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partne...
Consumer Education & Awareness
Consumer Education & Awareness: Consumer Issues subtopic covering social responsibility, stakeholder impacts, and ISO 26...
Consumer Health & Safety
Consumer Health & Safety: Consumer Issues subtopic covering social responsibility, stakeholder impacts, and ISO 26000 al...
Consumer Service & Dispute Resolution
Consumer Service & Dispute Resolution: Consumer Issues subtopic covering social responsibility, stakeholder impacts, and...
Cultural Heritage Protection
Cultural Heritage Protection — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners F...
Data Privacy & Security
Data Privacy & Security — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Founda...
Digital Rights & Privacy
Digital Rights & Privacy: Human Rights subtopic covering social responsibility, stakeholder impacts, and ISO 26000 align...
Disability Inclusion
Disability Inclusion — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundatio...
Disability Inclusion
Disability Inclusion - ESG Hub comprehensive reference
Discrimination & Vulnerable Groups
Discrimination & Vulnerable Groups: Human Rights subtopic covering social responsibility, stakeholder impacts, and ISO 2...
Diversity, Equity & Inclusion
Diversity, Equity & Inclusion: Labour Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26...
Economic, Social & Cultural Rights
Economic, Social & Cultural Rights: Human Rights subtopic covering social responsibility, stakeholder impacts, and ISO 2...
Education & Culture
Education & Culture: Community Involvement subtopic covering social responsibility, stakeholder impacts, and ISO 26000 a...
Employee Engagement
Employee Engagement — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation...
Employment Creation
Employment Creation: Community Involvement subtopic covering social responsibility, stakeholder impacts, and ISO 26000 a...
Employment Relationships
Employment Relationships: Labour Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26000 a...
Environmental Responsibility (Social Perspective)
Environmental Responsibility (Social Perspective) — social responsibility analysis using stakeholder theory framework. C...
Ethical Leadership
Ethical Leadership — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Ethnic & Cultural Diversity
Ethnic & Cultural Diversity — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Fo...
Fair Competition
Fair Competition — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Fair Competition
Fair Competition: Fair Operating Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26000 a...
Fair Marketing Practices
Fair Marketing Practices: Consumer Issues subtopic covering social responsibility, stakeholder impacts, and ISO 26000 al...
Fair Operating Practices
Fair Operating Practices — social responsibility analysis using stakeholder theory framework. Covers standards, metrics,...
Freedom of Association & Collective Bargaining
Freedom of Association & Collective Bargaining — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by...
Fundamental Labour Rights
Fundamental Labour Rights: Human Rights subtopic covering social responsibility, stakeholder impacts, and ISO 26000 alig...
Gender Diversity
Gender Diversity — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Gender Equality & Women's Empowerment
Gender Equality & Women's Empowerment - ESG Hub comprehensive reference
Grievance Mechanisms
Grievance Mechanisms — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundatio...
Human Rights Due Diligence
Human Rights Due Diligence — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Fou...
Human Rights in Supply Chains
Understanding business responsibility for human rights in global supply chains and how to address modern slavery risks.
Indigenous Peoples' Rights
Indigenous Peoples' Rights - ESG Hub comprehensive reference
Indigenous Peoples' Rights
Indigenous Peoples' Rights — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Fou...
LGBTQ+ Inclusion
LGBTQ+ Inclusion — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Labor Practices & Decent Work
Labor Practices & Decent Work — social responsibility analysis using stakeholder theory framework. Covers standards, met...
Labour Practices
Labour Practices — social responsibility analysis using stakeholder theory framework. Covers standards, metrics, and bes...
Living Wage
Living Wage - ESG Hub comprehensive reference
Living Wage
Living Wage — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Local Employment & Skills
Local Employment & Skills — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foun...
Mental Health Support
Mental Health Support — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundati...
Modern Slavery & Forced Labor
Modern Slavery & Forced Labor — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners ...
Modern Slavery & Forced Labor
Modern Slavery & Forced Labor - ESG Hub comprehensive reference
Modern Slavery Act Compliance
Understanding compliance with the UK Modern Slavery Act and other modern slavery legislation for businesses.
Non-Discrimination & Equal Opportunity
Non-Discrimination & Equal Opportunity — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent ...
Occupational Health & Safety
Occupational Health & Safety — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners F...
Occupational Health & Safety
Occupational Health & Safety: Labour Practices subtopic covering social responsibility, stakeholder impacts, and ISO 260...
Organizational Governance (Social Aspects)
Organizational Governance (Social Aspects) — social responsibility analysis using stakeholder theory framework. Covers s...
Product Accessibility
Product Accessibility — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundati...
Product Safety & Quality
Product Safety & Quality — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Found...
Property Rights
Property Rights: Fair Operating Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26000 al...
Resettlement & Land Acquisition
Resettlement & Land Acquisition — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partner...
Responsible Marketing
Responsible Marketing — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundati...
Responsible Political Engagement
Responsible Political Engagement — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partne...
Responsible Political Involvement
Responsible Political Involvement: Fair Operating Practices subtopic covering social responsibility, stakeholder impacts...
Responsible Sourcing
Understanding responsible sourcing practices and how to build sustainable supply chains.
S1: Organizational Governance
S1: Organizational Governance — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners ...
S2: Human Rights
S2: Human Rights — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Scope 3 Emissions: Overview & Calculation
Understanding Scope 3 emissions, their importance, and methods for calculation and reduction.
Social Dialogue
Social Dialogue: Labour Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26000 alignment....
Social Hub
Social Hub — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Social Impact Assessment
Social Impact Assessment — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Found...
Social Investment
Social Investment: Community Involvement subtopic covering social responsibility, stakeholder impacts, and ISO 26000 ali...
Stakeholder Engagement
Stakeholder Engagement — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundat...
Stakeholder-Inclusive Decision-Making
Stakeholder-Inclusive Decision-Making — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent P...
Supplier Code of Conduct
Creating and implementing effective supplier codes of conduct for ethical supply chain management.
Supplier ESG Due Diligence
Understanding how to assess and manage ESG risks in your supply chain through supplier due diligence.
Supply Chain Human Rights Due Diligence
Supply Chain Human Rights Due Diligence - ESG Hub comprehensive reference
Supply Chain Responsibility
Supply Chain Responsibility — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Fo...
Supply Chain Social Responsibility
Supply Chain Social Responsibility: Fair Operating Practices subtopic covering social responsibility, stakeholder impact...
Supply Chain Traceability
Understanding supply chain traceability and transparency for ESG compliance and risk management.
Sustainable Consumption
Sustainable Consumption: Consumer Issues subtopic covering social responsibility, stakeholder impacts, and ISO 26000 ali...
Technology Development & Access
Technology Development & Access: Community Involvement subtopic covering social responsibility, stakeholder impacts, and...
Training & Skills Development
Training & Skills Development — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners ...
Wealth & Income Creation
Wealth & Income Creation: Community Involvement subtopic covering social responsibility, stakeholder impacts, and ISO 26...
Work-Life Balance
Work-Life Balance — comprehensive ESG resource from ESG Hub, an open-access encyclopedia by Ascent Partners Foundation.
Worker Health & Safety
Worker Health & Safety - ESG Hub comprehensive reference
Working Conditions
Working Conditions: Labour Practices subtopic covering social responsibility, stakeholder impacts, and ISO 26000 alignme...